How to cancel or downgrade your sumApp account

Cancelling Your Account or Downgrading to Tier I

All sumApp account set-ups start at Tier II for a free trial month.
No credit card is required for the free trial, so your account will just automatically downgrade to Tier I at the end of the month if you don't choose to keep it at Tier II or higher.
If you want to downgrade immediately after setting up the account (or any time in the first month), just go to 'My Account', select 'Change Subscription Plan' at the lower left, and select Tier I.

There is no charge for Tier I.

If you want to completely delete your account from sumApp, please email

And remember - if you have a Tier III or Tier IV account, you cannot downgrade it.

    Upcoming Events

      To be notified of our online events.
        • Related Articles

        • sumApp Features by Tier

          Tier I - free Up to 3 projects| max 1,500 people/project Kumu-Ready data structure Multiple data output formats .csv .json Live .json link (data automatically feeds into Kumu, so you map is always up-to-date) Connections stay in place as long as you ...
        • How To Upgrade Your Account

          If you already have a sumApp account (including an old trial that has been downgraded to Tier I), go to the log-in page and log in. You can re-set your password there if you've forgotten it. Once you've logged in - just follow the pictures ...
        • sumApp Pricing Table

          Tier I Tier II Tier III* Tier IV* Cost Monthly Annual Monthly Annual Monthly Annual Monthly  Annual 1 Project $0 $0 $15 $144 $33 $317 $45 $432 3 Projects $0 $0 $38 $360 $83 $792 $113 $1,080 5 Projects NA NA $53 $504 $116 $1,109 $158 $1,512 10 ...
        • Understanding the Relationship Between sumApp and Kumu

          Kumu is an online platform that visualizes data in network graph format.  A personal account is free. Each account can have unlimited 'projects'. Projects that are indexed and viewable by the public are free. Private projects cost roughly $10/month. ...
        • Terms and Conditions / Privacy Policy

          Terms and Conditions If a valid master agreement exists between you and sumApp, those terms take precedence over these Terms unless otherwise agreed by the Parties in relation to a specific Order. The following terms and conditions govern all use of ...